TERMS & CONDITIONS

BOOKINGS // NEW CLIENTS // DEPOSITS 

Bookings are essential for all appointments, they can be made via email, phone or in person or online. New clients to Posh Pouts will be asked to leave a deposit for any appointments made. This will secure your appointment time and the deposit will also go towards your service on the day.

The deposit fee is $40 and this is non refundable. If you cancel within 48 hours of your appointment, your deposit will be lost. 

If you reschedule and you’ve given us 48 hours notice, your deposit can be transferred to the next appointment date. This can only be done once, and with salon manager approval.

No appointments will be booked without a deposit. No deposit is required for bookings under 30 minutes.

CANCELLATIONS // LATE ARRIVALS 

At Posh Pouts we require 48 hours notice for either cancelling or rescheduling of any appointments. Appointments cancelled or rescheduled within the 48hours incur a fee of $40 which will be charged and is payable before booking in again, if a new client cancels, deposit paid will be forfeited. 

Running late sadly shortens the time of your booked appointment, if late time exceeds 20 minutes your appointment is automatically cancelled and the $40 fee will be charged. 

STORE POLICY // RETURNS & EXCHANGES

At Posh Pouts Boutique, we stand by level of customer service and always ensure we have your best interest at heart.

We love our products but if for any reason, you are not 100% happy with your purchase, you can return any item you have bought via our online store, only if it is in its original condition. We offer a full refund or exchange within 14 days from delivery. In which case, you can download the return forms and procedure via our website. Alternatively you can contact us via email or call direct, and will give you the correct process for returning items back to us.

Returns and exchanges will be reviewed and processed over 3-4 business days from the day it has been received. If we honestly believe product has been used, we will contact you immediately and return the product/products to you within 28 days. Refunds (excluding the initial delivery charge) will be made against the original debit/credit card used.

Exchanges will be processed within 2-3 days of receipt. Exchanges will be sent via standard shipping. Please allow 7-10 business days for delivery. You will receive a confirmation email notification or phone call from the Posh Pouts service team.

With Services, we offer a 3 day repair policy at no charge and we ensure that the client is 100% happy with the service and repair work. A 48hour follow up is conducted to confirm client satisfaction.

We do not offer refunds on services.

Change of mind, allergy reactions or anything of this nature does not warrant a refund.